Shipping policy

Shipping Policy

Last Updated: July 15, 2026

Welcome to Thuras Pet Store. We are committed to providing a reliable and transparent shipping experience for our customers. Please read this Shipping Policy carefully before placing an order through our website, thurasstore.myshopify.com.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully authorized and verified.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Please note that processing time is separate from shipping time.

During periods of high demand, promotional events, or holidays, order processing may take slightly longer than usual.

2. Shipping Carriers

To ensure fast and secure delivery, we work with trusted international shipping partners, including:

  • UPS

  • FedEx

  • DHL Express

The shipping carrier used for your order is selected based on product availability, destination, shipping method, and logistics efficiency.

3. Shipping Destinations

Thuras Pet Store proudly ships to customers throughout the United States and selected international destinations.

Shipping availability may vary depending on the destination country and local import regulations.

We reserve the right to decline shipment to locations where delivery is restricted or unavailable.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (when available): 2–5 business days

International Orders

  • Standard International Shipping: 7–15 business days

  • Express Shipping (where available): 3–7 business days

Delivery estimates are provided for informational purposes only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout based on factors including:

  • Delivery destination

  • Product weight and dimensions

  • Selected shipping method

  • Carrier rates

From time to time, we may offer promotional free shipping offers. Eligibility will be clearly displayed during checkout.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become available after the carrier receives the shipment.

7. Delivery Delays

Although we work with reputable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Customs inspections

  • Transportation disruptions

  • Carrier operational delays

  • Natural disasters

  • Government restrictions

  • High shipping volume during holidays

Thuras Pet Store is not responsible for delays caused by shipping carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned, or cancelled.

If a shipment is returned due to an incorrect address, additional shipping fees may apply before the order can be reshipped.

9. Lost, Damaged, or Stolen Packages

If your package is lost during transit, please contact us as soon as possible so we can assist in opening an investigation with the shipping carrier.

Once a package has been marked as Delivered by the carrier, responsibility transfers to the customer.

Thuras Pet Store is not liable for packages that are reported as delivered but are lost or stolen after delivery.

Customers are encouraged to:

  • Verify the shipping address.

  • Check with neighbors or household members.

  • Contact the shipping carrier directly.

  • Allow up to 48 hours for delayed delivery scans.

10. Customs, Duties and Import Taxes

For international orders, customs duties, VAT, import taxes, brokerage fees, or other governmental charges may apply depending on the destination country.

These charges are not included in the purchase price or shipping cost unless explicitly stated during checkout.

Customers are solely responsible for paying any applicable customs or import fees required by their local authorities.

Failure to pay customs charges may result in delayed delivery, returned shipments, or package abandonment. Refunds may not be available in such circumstances.

11. Multiple Shipments

To provide the fastest possible delivery, products purchased in the same order may be shipped separately from different fulfillment centers.

Customers will receive separate tracking numbers whenever multiple shipments occur.

12. Shipping Restrictions

Certain products may be unavailable for shipment to specific regions due to carrier restrictions, customs regulations, or local laws.

If we are unable to ship an item after your purchase, we will contact you to discuss alternative options or issue a full refund.

13. Delivery Refusal

If a customer refuses delivery of an order without authorization, any shipping costs, return shipping fees, customs charges, or other related expenses may be deducted from any eligible refund.

14. Force Majeure

Thuras Pet Store shall not be held responsible for delays or failure to fulfill shipments caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Pandemics

  • Acts of terrorism

  • Labor disputes

  • Government actions

  • Supply chain disruptions

  • Transportation interruptions

15. Dropshipping Fulfillment

As an online retailer, certain products may be fulfilled through trusted third-party fulfillment partners and international warehouses.

Products may be shipped from different warehouse locations depending on inventory availability.

This helps ensure faster delivery and product availability for our customers.

16. Business Information

Thuras Pet Store is an online-only eCommerce business operating exclusively through thurasstore.myshopify.com.

We do not operate a physical retail location and do not offer in-store shopping or customer pickup services.

All customer support is provided remotely through our online customer service channels.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team.

Email: thurasfashion@gmail.com

Website: thurasstore.myshopify.com

We are committed to responding to customer inquiries as quickly as possible during normal business hours.